4 weeks ago
London 35K - 45K Permanent
We are so excited to be working directly with the MD of this well known brand in luxury travel, to help grow their team in super trendy Shoreditch. We have a fantastic relationship with this industry heavyweight and know the company inside out - as well as being known for their excellent service levels and fantastic product, they also look after their staff extremely well, with a huge focus on company culture & wellbeing.
DREAM JOB ALERT - Opportunities like this one haven't really come about in the last 18 months...this role will see you heading up the Latin America Travel design department of this luxury travel outfit. You'll be the face of the LATAM department and empowered to lead from the front, using your excellent people skills and teaming them with your encyclopaedic Latin American product & destination knowledge to great avail.
Great knowledge of and passion for the destinations within your region.
Strong experience in client-facing, service-oriented roles with an enthusiasm to deliver consistently excellent service.
Proven experience of empowering team members to do their best work through facilitation and coaching, allowing each individual to thrive in their own way. Exceptional communicator and relationship-building with a wide range of partners and colleagues.
Positive and approachable, inviting feedback and input from others whilst not being afraid to challenge ideas.
Able to actively listen and demonstrate empathy and self-awareness.Humble and open to learn and adapt as things change.
A ‘big picture’ mindset with a passion for conservation and travel with a positive impact.
The Day to Day:
Manage, inspire and support your team to achieve great sales performance and service.
Work with your team to help constantly improve the selection of experiences, properties and service we offer our guests. Be a point of escalation for any service or emergency issues.
Collaborate with the marketing team to help give them the tools to effectively promote your region.
Keep well informed of best practice on sustainability and conservation to help with selection of service providers and accommodation.
What You’ll Need To Do To Succeed:
Create and nurture a safe and inclusive environment where your team members feel listened to, challenged and supported to do their best work.
Think strategically, taking in the overall business impact of your decisions whilst keeping team goals at the heart of what you do.
Lead by example; modelling and promoting our vision and values in your everyday actions and interactions.
Empower team members to do their best work through facilitation and coaching, allowing each individual to thrive in their own way.
Build relationships with a wide range of partners and colleagues, actively collaborating to share learning and best practice.
Approach each day with a growth mindset; be curious and open minded in the face of challenges and view problems as opportunities to learn.
Build and nurture a culture of collaboration, learning and best practice within and across teams.
Preparing and supporting team members through challenges, whilst identifying and resolving issues within and across teams when/before they occur.
Interviewing and training new members of staff (in coordination with the Head of Sales Ops) to fit with business growth.
Analyse data and identify opportunities for growth and improved efficiency/productivity and implementing new ideas to continually improve what we do.
The Small Print:
Office Hours: Monday - Friday 09am - 6pm in Shoreditch
Salary: £35,000 - £45,000 DOE
Opportunity to attend Fam Trips
Direct Reports: 2
Start Date: Feb 2022