2 weeks ago

Experience Design Assistant

London £25k - £30k DOE Permanent

This award winning client specialises in the high-end delivery of travel experiences for families, couples and groups. Programmes and experiences in the UK, Ireland and France are designed with absolute attention to detail and excellence. Our client delivers unforgettable experiences by providing access to the inaccessible and goes above and beyond luxury accommodation and chauffeur driven cars to provide an authentic exclusive taste of British, Irish and French culture.

Role summary:

This role is for those with a creative mind who enjoy and understand the finer things in life and are obsessive about excellence. You will rub shoulders with (and learn from) the Experience Designers and Directors and support in scoping, creating and delivering these experiences and events for high net worth individuals and companies using only the very best suppliers and establishments.


  • Attend site inspections keeping up to date with the latest travel and event trends, venues, restaurants, and hotels.
  • Respond to enquiries within and to the company response standard by telephone, email and face to face meetings
  • Salesforce office administration processes
  • With the Designer or Director, meticulously plan and manage the handling of each booking providing ‘once-in-a-lifetime’ experiences for clients and clear accurate communication to suppliers, hotels, guides and drivers
  • Be passionate about maintaining awareness with the latest trends within the market place in order to advise clients and produce memorable and ‘once-in-a-lifetime’ experiences
  • Undertake site inspections of new properties, restaurants and experiences through reading, networking and research
  • Assist in planning of FAM trips


• Proven track record of organising and planning events or travel itineraries
• Proficient in Microsoft Office programmes, especially Excel
• Ability to utilise networks and contacts
• Obsessive attention to detail, big picture thinker.
• Passion for iconic, high-level travel, experiences, restaurants and 5* hotels
• The ability to represent the company within the industry
• Ability to communicate accurately and effectively in both verbal and written English
• Previous experience of a CRM system

• At least 3 years’ experience in a coordinator or executive role in a similar function within the agency, hotel or venue and events industries
• Experience in planning luxury travel and experiences
• Ability to utilise networks and contacts
• Previous experience of Salesforce

The fine print:

  • Mon – Fri  9am – 5.30pm and occasional evenings or weekends
  • 20 days annual leave
  • FAM trips
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