Flights Expert

A B-Corp certified, specialist Tour Operator with over 30 years’ experience of operating inspiring holidays across the world.  Itineraries are carefully constructed with a clear intention to not only fulfil a clients’ needs but also to deliver positive outcomes to people and planet. This experienced team pride themselves on combining operational expertise with a high level of personalised service. They have continued to grow and develop their business, investing in their team by improving the office environment, developing new technology and adapting the company infrastructure and business plan.

The person...

You will be a friendly and personable character with a positive approach to challenge, seeking collaborative approaches to problem solving and focusing on solutions over finger pointing. You will be an astute expert of the GDS and have proven experience of performing in a similar role.

Day to day responsibilities...

Commercial:

• To ensure that we are buying flights at the most competitive rates
• To maintain positive relationships with all airlines and consolidators - coordinating visits to office when necessary
• To be knowledgeable of current market prices and product innovations through competitor analysis

Operational:

• Check all flight bookings (fare, ticketing deadline, upgrades, names, pseudo city) at point of booking and just before ticketing
• Send all flights to consolidator for ticketing, checking for cost savings and upgrades
• Assist with airline seating
• Manage Qs by overseeing the allocation of PNRs to individual travel consultants’ queues, highlighting any PNRs that need immediate action
• Carbon calculation - assist team with measurement of carbon footprint on all flights and take responsibility for monthly reconciliation of carbon measurements

Sales:

• Proactive response to special offers for rebooking of existing PNRs and for use in marketing collateral.
• Point of contact for clients with air questions - sorting out missing air miles, seating issues etc.
• Reconciliation of invoice from Holiday Team with our in house database
• Training program for sales team covering Galileo, in-house process, carbon and airline product
• Groups - manage any group/charter flight allocations
• Flights for Fams and business travel

Skills & attributes...
• Competent Galileo user
• Airline Fares and Ticketing Levels 1 & 2 (Professional)
• Ability to work without supervision and manage your own time
• Good telephone manner and strong client service skills
• Good written ability, with a high level of accuracy and excellent attention to detail
• Teamwork, interpersonal and communication skills
• Strong computer literacy, administration & organisational skills
• A team player with  commitment to the high quality, sustainable tailor-made holidays.

The small print...
Salary: £35k pa
Office format: Hybrid - 40% WFH
Location: Cirencester, Gloucestershire