3 weeks ago
EU REMOTE £45K-£55K + Bonus Permanent
Our new client had us squealing with excitement when telling us what they are up to (I wish we were joking haha!). This values led and owner run agency are changing the luxury travel experiences marketplace and the way of working in travel simultaneously. With staff based in Amsterdam, Cape Town and strong ties to the US (NYC, baby!) the owners described their biggest company value as ‘freedom’. #trailblazers
We could write nice things about these epic humans all day, so we’ll let them give y’all an overview of the business itself. “We deliver inspirational travel experiences (ITXs) to high-net-worth (UHNW) clients. Our mission is to enrich adventures, strengthen the human connection, and support personal transformation with the most accomplished people on the planet. We give unique access to people and places that are often inaccessible. Our mission is to give back to local communities and support conservation causes and social initiatives that improve the quality of life. Together we form a community of global travellers”.
The Guest Experience Manager will be accountable guiding our clients community of guests through their booking process and making each interaction memorable and personalised. You will be managing the day-to-day logistics for guests including transfers, flight recommendations, creating itineraries and advising them on destinations. You will essentially be the middle person between clients and suppliers with the overall objective being to ensure that clients have a seamless end to end experience and retain clients for future trips.
Your clients will be some top UHNWI clients which will include Hollywood A-Listers (we're talking academy award winning A-Listers!). You'll need to be confident, organised and attentive - in short you won't be phased by having to be authoritative with your clients, telling them where they need to be and at what time! A lot of your bookings will be group bookings, so group travel experience is a plus here and in the ultra luxury space too (obvs!). The role is the very definition of fast paced so if being dynamic isn't your thing, then this role ain't for you!
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