3 weeks ago

Head of Lifestyle

London £60K-£70K + Bonus Permanent

If you're intimidated by the UHNWI then it's best you stop reading this (epic) job ad now.... Our latest client has a book of 200 clients and they offer a lifestyle management service with levels of attention to detail that won't be matched by many other organisations. Their team are constantly out and about exploring and finding the hottest restaurants, bars, venues and destinations for their clients. Much like us, they love exclusivity, which is why they limit their membership; so their team can devote themselves fully to the particular needs of their clients. 

The Role

The Head of Lifestyle will ensure that all client requests are carried out to the highest standards. The LD is also responsible for making sure that all client relationships are developed and that clients are happy with the service provided, whilst also managing, training and motivating a small but busy team of 2-3 people. 

You will also be responsible for making sure that all client relationships are developed and that clients are happy with the service provided, whilst also managing, training and motivating a busy team.

The Person

The Head of Lifestyle needs to be extremely detail-oriented, a quick dynamic thinker, an excellent logistical planner and be willing to go the extra mile. The LD needs to be able to have a strong grasp of all ongoing client jobs, ensuring they are being carried out efficiently and to high standards, whilst also carrying out their own client jobs (this is at least 60% of the role).

Experience in booking travel for the HNWI and/or arranging travel events is essential and particular emphasis is put on this aspect of the role. Outside of this, typical jobs might include; specialist recommendations and research, travel itineraries, event planning, gift recommendations, household staff recruitment, property management, among many others.

Staying abreast of the latest cultural offerings, restaurant openings, specialists, and travel destinations is needed. A team player with a positive attitude who helps maintain good morale and leads by example. Excellent communication skills required.

Experience 

  • At least 5 years prior experience in a similar role: luxury travel / hospitality / event management / high level EA/PA position / lifestyle management company etc.
  • A degree
  • A second language a plus
  • An understanding of the service levels required by UHNW families
  • An extremely proactive and positive manner
  • A keen eye for detail and strong work ethic
  • Ability to work to tight deadlines/under pressure
  • Excellent communication skills both written and verbal
  • No job is too big or too small’ attitude
  • Good leadership and motivational skills

The fine print!

  • £60K-£70K +15% performance related bonus
  • 3/4 day off over Christmas period
  • 21 days annual leave + bank holidays
Share this job:

Apply now

Similar Jobs