Head of Travel / Senior Travel Designer - Europe

Travelling with this membership based travel & lifestyle client is synonymous with distinction. From adventure, to wellness, bucket list to experiential, their designers and experts create one-of-a-kind itineraries with unparalleled access and enhancements.

The person...

Responsible for developing the companies growing travel division, the ideal candidate will have 6+ years professional experience in an ultra bespoke travel environment dealing with HNW clients travelling through Europe. You will have an eye for the finer things in life, exceptional attention to detail and the ability to establish and maintain an impeccable service standard for the whole duration of the client experience.

The role...

We are seeking an experienced travel professional to join the team as a Senior Travel Designer / Head of Travel. The role is based in the UK, working with a US based head office and requires someone who can deliver work in a thoughtful and efficient manner as you will be heading up a small team of travel professionals, designing and executing travel experiences at the highest taste level for UHNWI’s. You will also play a key part in growing travel sales to Europe, building client relationships and ensuring future business remains steady to the European market.

The day to day...

● Create and deliver bespoke itineraries in a thoughtful manner, with an entirely personalised approach. Staying informed of travel trends and leading the team to create travel products of unparalleled value and relevance.

● Interacting with UHNW members, who have a deep understanding and connection to travel, and carefully curate/execute their leisure and business travels.

● Selling and retaining travel clients 

● Building partnerships with industry leaders to support a growing business and ensure members enjoy the best treatment and benefits wherever they go.

● Demonstrating proficiency in all aspects of travel requests, troubleshooting unexpected travel issues and addressing client concerns.

● Using Salesforce and processing all travel requests.

● Attending webinars and studying destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events that might affect travel plans.

● Processing final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments.

● Following up with clients after returning from a trip and contacting past clients to notify of specials and offer assistance with future travel plans.

● Collaborating with our marketing team to create monthly newsletters and proactive material to send to clients.

● Seeking improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.

● Maintaining ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.

● Ability to pivot and handle overflow enquiries and requests for the wider team in periods that may be quieter from a European standpoint.

Small print...

Location: Remote / UK

Salary: £50k - £60k + £10k bonus