India Travel Consultant

The Client:

Our client is an independent, award-winning adventure travel company, running trips for over 25 years, using expertise and first-hand knowledge of selected destinations to carefully craft small group and tailor-made itineraries. They believe sustainable and immersive travel can be a powerful force for good; breaking down barriers, dispelling myths and bringing people from different cultures and communities together.

The Role:

They are looking for an experienced and passionate travel lover to join their thriving sales team as an expert on all things India. You'll need to be sales driven, have a natural love for the destination and culture, be well travelled as an additional bonus and be focussed on providing excellent service to clients. 

The Day to Day:

• Creating and selling tailor-made itineraries to India.
• Deal with client enquiries for both tailor-made and group tours by phone, email and website.
• Answering client queries and adding additional services requested.
• Create and manage group tour extensions.
• Developing your region to include new destinations and tailor-made products for the website and reservation system.
• Booking and managing ground services with our suppliers.
• Prepare client travel documentation such as pre-departure information, visas, travel letter and flight tickets.
• Assisting in marketing activities such as coming up with ideas for new products, special offers and writing short articles for our monthly e-mail newsletters.
• Working with Marketing department to come up with ideas for PR
• and social media.
• Learn about company products to sell other destinations where you have knowledge
• Contacting clients regarding upcoming or outstanding financial queries.
• Sign off on flight and ground agent invoices for tailor made tours. 
• Sign off on flight invoices for group tours.
• Working with our Head of Sustainable Travel on all aspects of responsible and sustainable travel including single-use plastic reduction, carbon measuring and helping the company achieve B-Corp certification. 

The Ideal Candidate:

• Good knowledge of travel geography, Itineraries and visa requirements.
• You enjoy speaking and sharing your knowledge with customers.
• Attention to detail, ability to plan ahead, ability to set and work to deadlines, able to work on own initiative.
• Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.
• Patience and persistence in dealing with challenging situations.
• Excellent Telephone manner and organisation, communication and interpersonal skills.
• Computer Literate and Numerate, able to prepare client invoices and receipts
• Understanding of what the adventure/cultural traveller wants to
• experience.
• General Knowledge and interest in travel.

The Small Print: 

• £30,000- £35,000 + Commission
• Hybrid working, 1 day per week in office
• 22 days holiday per year 
• Cycle 2 work scheme
• Company Pension (3% employer contribution and 5% employee contribution)
• Regular team socials
• Fam trips
• Paid volunteer days
• Long service sabbaticals