3 weeks ago

India Travel Consultant

London - Hybrid, 4 days WFH £30,000- £35,000 DOE + Commission Permanent

The Client:

Our client is an independent, award-winning adventure travel company, running trips for over 25 years, using expertise and first-hand knowledge of selected destinations to carefully craft small group and tailor-made itineraries. They believe sustainable and immersive travel can be a powerful force for good; breaking down barriers, dispelling myths and bringing people from different cultures and communities together.

The Role:

They are looking for an experienced and passionate travel lover to join their thriving sales team as an expert on all things India. You'll need to be sales driven, have a natural love for the destination and culture, be well travelled as an additional bonus and be focussed on providing excellent service to clients. 

The Day to Day:

  • Creating and selling tailor-made itineraries to India.
  • Deal with client enquiries for both tailor-made and group tours by phone, email and website.
  • Answering client queries and adding additional services requested.
  • Create and manage group tour extensions.
  • Developing your region to include new destinations and tailor-made products for the website and reservation system.
  • Booking and managing ground services with our suppliers.
  • Prepare client travel documentation such as pre-departure information, visas, travel letter and flight tickets.
  • Assisting in marketing activities such as coming up with ideas for new products, special offers and writing short articles for our monthly e-mail newsletters.
  • Working with Marketing department to come up with ideas for PR
  • and social media.
  • Learn about company products to sell other destinations where you have knowledge
  • Contacting clients regarding upcoming or outstanding financial queries.
  • Sign off on flight and ground agent invoices for tailor made tours. 
  • Sign off on flight invoices for group tours.
  • Working with our Head of Sustainable Travel on all aspects of responsible and sustainable travel including single-use plastic reduction, carbon measuring and helping the company achieve B-Corp certification. 

The Ideal Candidate:

  • Good knowledge of travel geography, Itineraries and visa requirements.
  • You enjoy speaking and sharing your knowledge with customers.
  • Attention to detail, ability to plan ahead, ability to set and work to deadlines, able to work on own initiative.
  • Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.
  • Patience and persistence in dealing with challenging situations.
  • Excellent Telephone manner and organisation, communication and interpersonal skills.
  • Computer Literate and Numerate, able to prepare client invoices and receipts
  • Understanding of what the adventure/cultural traveller wants to
  • experience.
  • General Knowledge and interest in travel.

The Small Print: 

  • £30,000- £35,000 + Commission
  • Hybrid working, 1 day per week in office
  • 22 days holiday per year 
  • Cycle 2 work scheme
  • Company Pension (3% employer contribution and 5% employee contribution)
  • Regular team socials
  • Fam trips
  • Paid volunteer days
  • Long service sabbaticals
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