1 month ago

Loyalty Specialist

London / HYBRID £35K* + Commission *first 6 months Permanent

Salary: up to £30K DOE + commission* first 6 months topped up to £35K wage to factor in expected commission thereafter OTE £42k - £45k

Double digit placements last year with this luxury Tour Operator and we are so excited to continue working with this well known brand in luxury travel, to help grow their team. We have a fantastic relationship with this industry heavyweight and know the company inside out - as well as being known for their excellent service levels and fantastic product, they also look after their staff extremely well, with a huge focus on company culture & wellbeing. 

About the role:  

You will be a big part of the Traveller Inspiration team and your main focus will be to promote
traveller engagement through cultivating connections, dedicated support and personalised service. You will help to drive repeat business through brand loyalty and founding meaningful client relationships. This is a relatively new team so we are looking for a self-starter with some good ideas.

The day to day...

  • Engaging the existing client base to drive repeat business, forming deep trusting relationships, primarily on the phone
  • Nurturing region-unspecific enquiries
  • Analysing data and feedback to enhance client profiles
  • Ensure client profiles are kept up to date
  • Working closely with Sales to ensure a smooth client journey
  • Support Loyalty Manager in establishing the team and processes

About you:

  • You will be an exceptional communicator driven by building lasting relationships, able to actively listen and demonstrate empathy and self-awareness.
  • Positive, approachable & humble, inviting feedback and input from others as an opportunity to learn and adapt
  • Be curious and staying open-minded in the face of challenges.
  • Thrive in building a culture of collaboration, learning and best practice within and across teams
  • Have a ‘big picture’ mindset – appreciative of your position within the company as an organization comprised of different teams collectively working together towards the same goal

Desired experience...

  • Strong first hand travel experience with an adventurous nature
  • Self-assured phone manner and confidence to speak to clients that have not been engaged for some time
  • Happy to get involved on new projects and try new things
  • Charismatic, curious, and naturally cultivates connections
  • Proven track record of relationship management / client engagement
  • Detail oriented & organised in your approach to work

The Small Print:

  • London / HYBRID: This role suits candidates based in the UK as onboarding training will be carried out for 2 weeks in their London office. Upon completing onboarding, office requirements are circa 1 week a month with remote working carried out from anywhere in the world with a WIFI connection.
  • Salary: Up to £30k DOE* + Bonus (OTE £42k+) with a salary guarantee to £35k during probation
  • Start Date: JUNE
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