1 month ago

Operations Executive

LONDON/HYBRID £27k - £30k DOE Permanent

One of our all-time faves are growing their operations team! Our partnership with this bunch of legends goes from strength to strength, we're into double digits with candidates placed into their team and every single one has glowing reviews on the company. They are a luxury travel outfit providing fully bespoke itineraries to regions across the globe. As well as being known for their excellent service levels and fantastic product, they look after their staff extremely well, with a huge focus on company culture & wellbeing.

The Role 

This position is vital in supporting the travel team in all aspects of travel operations, ensuring a flawless transition through to the client experience. 

Your day to day will include:

  • Dealing with the post-sales administration of client bookings, double checking details, ensuring documentation is prepared correctly and and all invoices and bookings are entered correctly in the relevant systems.
  • Helping with the checking and entry of booking details into our system
  • Coordinating with regional heads and local suppliers to ensure documentation and service delivery is correct
  • Assisting regional heads of travel design with troubleshooting service issues from an operational perspective
  • Working closely with all teams to ensure client/trip information is correctly stored in the relevant internal systems
  • Ensuring local suppliers have correct brand collateral for clients
  • Assisting with the smooth delivery/checking and dispatch of client documentation/packs

The Person

As you'd expect from a culture centric business it's essential that you are a glass half full kinda person. A team player with an epic work ethic and drive to maintain exceptional standards in personal work as well as wider team efforts. You should have a keen eye for detail and organisations as well as  a solutions based mentality so that you can collaborate with your colleagues and suppliers to a common objective. You desire the ultimate efficiency and are constantly looking for ways to develop systems and structures because the devil is in the detail!

Experience Required

  • A comprehensive understanding of global travel
  • Experience working with a variety of systems
  • Previous travel operations experience is required
  • A track record of efficient and effective organisational skills

The Small Print!

  • Flexible hybrid split of WFH and office (Old St)
  • Monday - Friday 10am - 6pm
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