1 week ago

Operations Executive

LONDON/HYBRID £27k - £30k DOE Permanent

A new operations role here for one of our all-time faves! We have a fantastic relationship with this industry heavyweight in the luxury travel market - as well as being known for their excellent service levels and fantastic product, they also look after their staff extremely well, with a huge focus on company culture & wellbeing.

The Role 

This position is vital in supporting the travel team in all aspects of travel operations, ensuring a flawless transition through to the client experience. Your day to day will include:

  • Dealing with the post-sales administration of client bookings, double checking details, ensuring documentation is prepared correctly and and all invoices and bookings are entered correctly in the relevant systems.
  • Helping with the checking and entry of booking details into our system
  • Coordinating with regional heads and local suppliers to ensure documentation and service delivery is correct
  • Assisting regional heads of travel design with troubleshooting service issues from an operational perspective
  • Working closely with all teams to ensure client/trip information is correctly stored in the relevant internal systems
  • Ensuring local suppliers have correct brand collateral for clients
  • Assisting with the smooth delivery/checking and dispatch of client documentation/packs

The Person

As you'd expect from a culture centric business it's essential that you are a glass half full kinda person. A team player with an epic work ethic and drive to maintain exceptional standards in personal work as well as wider team efforts. You should have a keen eye for detail and organisations as well as  a solutions based mentality so that you can collaborate with your colleagues and suppliers to a common objective. You desire the ultimate efficiency and are constantly looking for ways to develop systems and structures because the devil is in the detail!

Experience Required

  • A comprehensive understanding of global travel
  • Experience working with a variety of systems
  • Previous travel operations experience is required
  • A track record of efficient and effective organisational skills

The Small Print!

  • Flexible hybrid split of WFH and office
  • Office Hours: Monday - Friday 10am - 6pm in Old St
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