1 week ago

Private Travel Designer

London 28K - 35K Permanent

Founded in 2013, our client plans extraordinary experiences, journeys, and events for high-end clients around the world. They carefully look after every detail of a trip from start to finish. I've known the owner personally for a good few years (PURE quality) and can safely say they're just absolutely lovely and will look after whoever gets this role. This role is not to be missed, but read on for the specifics...

The Role:

The exciting role of Travel Designer is key for the business. You will work very closely with the two founders and owners to execute and plan inspirational tailored itineraries according to our clients’ preferences, unlocking access to beautiful hotels and villas, the best restaurants, activities, and incredible experiences. You will also help manage client events around the world.

You will need to use your imagination, knowledge & flair to create unique and beautifully presented itineraries and memorable holiday experiences. This is not an order taking sales role – our client pride themselves on knowledge, creating itineraries which match their client’s needs and expectations and thinking about all the little details that make big differences.

This role has come about due to a huge surge in bookings post pandemic and the person will be coming on board and hitting the ground running with bookings. Training will of course be given, but with this in mind, this role is more suited to a seasoned luxury trip planner.

The Person: 

Our client has made a conscious decision to focus on the base salary for this role to ensure that the person they bring into the company is looked after. They are looking for someone who has an excellent track record of booking trips for HMWI and comes with great 5* product knowledge (open to knowledge in one particular destination, the most important thing is bespoke creation of trips for HNWI).

As it's currently a small team of two, the person would ideally be based near either London or Brighton and expect to work a hybrid model with the owner and business partner. To be clear from the get go, it won't work if you are based further afield unfortunately, due to training needing to be in person and learning on the go.

The current team are tenacious, fun and hard-working and this role is suited to you if you are willing to put in the hard work, but also like to have a great working relationship with your co-workers. We're looking for a team player and someone who prides themselves on their service levels. 

To be transparent, unfortunately wouldn't be the role for you if you only have experience in product, or were not directly involved in the bespoke trip planning, or not dealing with clients directly.

Day to Day:

Reporting to the owners, responsibilities and essential job functions include but are not limited to the following:

Design logistical bespoke itineraries

Build relationships with key suppliers, correspond directly with the suppliers to check rates and availability, manage reservations, special requests, client invoicing, client payments.

Produce and finalise travel detailed itineraries and booking all concierge services for the actual trips with precise detail.

Monitor and report on booking progress

Create production reports

Issue suppliers commission invoices, chase commissions, update commission file

Skills Required: 

Excellent organisational skills with a proven track record of balancing multiple assignments and changing priorities while completing all tasks on time and to a high standard

Outstanding people skills. The ability to talk to all different types of people and to easily fit into any situation.

The ability to think pro-actively

Experience working with demanding, high-end clients

Experience liaising with hotels and the ability to negotiate challenging situations

Excellent attention to detail and an instinct for managing complex logistics

Solutions-oriented, positive attitude, team player and ability to work on your own initiative

High level written and verbal communication skills

Ability to speak multiple languages will be highly regarded

Good geography and knowledge and respect for different cultures, religions, customs…

Excellent word processing and IT skills,

The ability to work under pressure and tight deadlines;

Honesty and reliability;

Discretion and an understanding of confidentiality issues.

Open to learning new things and travelling alone around the world, when necessary.

The Small Print:

  • Base salary of £30K-£35K depending on experience 
  • Bonus commission structure based on targets
  • Mon - Friday 9-6pm - London / Hybrid
  • 20 days annual leave
  • Minimum one FAM trip per year
  • Attending industry events on behalf of the company (this may include weekends)
  • Requirement to work weekends on rota basis and (optional) overtime when required
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