2 months ago

Talent Team Lead

London £38K - £45K + Quarterly Bonus Permanent

We are looking for someone with previous recruitment/HR experience (non-negotiable) that is looking for an inclusive, trans-owned and multi-award winning agency to grow their career at - working directly with the CEO.

Spoiler alert: it's us, we're talking about ourselves.

About Us

After launching Lightning at the tail end of 2019 (pre pandemic) thanks to everyone’s incredible support the business has gone from strength to strength and we are now a well known and exclusive brand within the luxury travel, lifestyle and hospitality recruitment spaces, priding ourselves on being the change we want to see.

We're also proud activists that are constantly fighting for the travel industry to be better. You might have seen our '85% of CEO's are white men' candle featured in the Metro, Unilad or Independant? Or did you catch our Trans Non-Binary finery CEO Thea featured in Forbes? We're always fighting to make the industry a better place and using our platform to speak up for marginalised communities.

Activism aside, we're also pretty epic when it comes to recruitment. We've got over 100 five star Google Reviews and it brings us all the joy to say that we truly value and get to know PEOPLE. It's what makes our service so awesome, and why we're looking for someone as passionate about both the industry and the people within it to join us.

We are finalists in the 'best recruitment company to work - for 1-9 employees' in Recruiter's investing in talent awards '23 and are winners of 'most inclusive travel + lifestyle recruitment agency' at Luxlife's 2023 awards, so we're also a pretty epic place to work. You can check out all our award recognition here

The Role: Talent Team Lead

We're looking for someone who is super passionate about people and knows how to get the best out of them, sh*t hot when it comes to systems and processes and passionate about growth + targets.

Coming into the business in a pivotal growth year, you'll be joining us during a CRM changeover & data cleanse, a huge marketing operations investment & implementation period and will be leading a small team (2 full time, 1 freelance) who all have under 2 years recruitment experience to succeed. Yeah, it's going to be in at the deep end vibes!

As of right now, the business has been operating as a founder led startup, so this role will be reviewing current procedures, suggesting best practice and implementing new ways of working, alongside cementing old ways and building out an operational guide.

This role for the first year will be focusing heavily on foundations and processes and getting the best out of the current team and giving the founder time to focus on launching new products and focus on biz growth and business development. Once this has been done, the role will evolve alongside company growth + ed&i plans to encompass more inc biz dev + team growth.

This role will not involve any direct recruiting yourself - instead, you will be targeted for the performance of the team and will be vetting inbound leads and matching them to consultants, ensuring that our close rate (we only work exclusively) is super high - supporting consultants to succeed, our CRM and candidate + client data is up to date as well as the process + operational duties mentioned above. You'll be recruiting through our consultants basically + setting them (and the business) up for success.

We don't cold call for new business, nor do we e-market jobs to our candidates - we are all about relationships and top level service, so we need someone who leads with these values.

Day to Day

  • Having a clear overview of all active recruitment processes and ensuring consultants are set up for success to close roles
  • Developing a client check in process and ensuring team are adhering to it 
  • Ensuring both yourself and the team are visible on LinkedIn, posting at least twice a week
  • Hitting monthly sales targets for company 
  • Providing support to the team in 1:1 meetings when needed 
  • Leading weekly team meetings and keeping CEO up to date with forecasting 
  • Reviewing processes and best practice and ensuring company is set up for success
  • Ensuring reports are set up to provide snapshot into recruitment and database (CRM) is up to date with clean data
  • Ensuring 'sales' are informing our marketing team with insights (right now the CEO)
  • Reviewing current company profiles, roles + sales and advising on gaps that BD needs to fill to ensure a well rounded sales plan

About You

- This role would suit someone with previous startup recruitment agency experience that is looking for growth and has proven experience of getting results from small teams previously

- Strategic mindset and loves systems, processes and operations

- We're looking for someone who is a leader that leads by example and isn't afraid to muck in - someone who has a strong personal brand and values 

- NO EGOS NEED APPLY - this is not a cut-throat lone wolf style recruitment environment, we are a team and support each other. 

- Is an advocate for diversity and LGBTQ rights. Is comfortable working for a proudly trans owned business.

- Permanent placement experience only (agency side any sector) exclusive/exec search highly desirable, but contingency fine - will consider internal HR/Talent profiles from travel + hospitality only.


We want to be fully transparent from the get go with what we can offer, so the bracket we have for this role is £38,000 - £45,000 depending on experience + quarterly team target related bonus (circa £10K a year)

This will increase as the role grows - we are a self funded startup with no investment, so this is a huge hire for us and we're really proud of the salary + overall package we're able to offer.

Laptop and Phone provided + Pension Scheme

What we're not looking for (with love)

- A top biller at a recruitment firm who now wants to turn their hand to managing, because they've had enough of dealing with clients. 

- Someone who has only worked at large scale organisations managing teams as numbers 


Hybrid working 2 days in office (Shoreditch) and 3 days WFH (Mondays, Wednesdays, Fridays) with flexibility and trust to get the work done - Tuesdays are our only 100% dedicated office day.

One Friday of each month off as a mandatory mental health day (aka 12 extra days off a year)

Wellness benefits with £50 to spend each month via HEKA on wellness

Access to confidential 1:1 therapy / business coaching 2 x per month

Personal brand mentoring 

Birthday off each year.

Flexible working, but Core hours - 10am - 6pm daily, with 1 hour for lunch.

Start Date: March '24 - will consider earlier for eager self starters, but March is when you'll have the mentorship of our CEO.

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