Head of Africa & Indian Ocean

This well established, household name is a heavy-weight in the luxury travel game, specialising in tailor-made travel for HNWI's and UHNWI's to every corner of the globe through their team of experts. 

Their experienced team specialise in creating unique experiences tailored to fit individual needs. The approach to consistently deliver on the promise that every experience is extraordinary has assembled a loyal base of repeat clientele and you will live and breath this reputation, carrying it through so that every client returns.

The role...

We are looking for a capable, creative, and organised Head of who can take on and grow the Africa & Indian Ocean division and fully realise its potential. If you are passionate about travel with a professional and driven work ethic and are up for a new and exciting challenge, then this is an outstanding opportunity to further your career in luxury travel.

The day to day...

• Using the company systems, manage and oversee client bookings, both your own and those of your team, from point of enquiry to quotation, and through to confirmation.
• Manage relationships with suppliers and partners on the ground to ensure the best rates of commission and levels of service.
• Ensure all client quotes are attractive, include all relevant costs and achieve the targeted average profit margin across all transactions.
• Manage the team to achieve personal and team revenue targets for the division.
• Manage your sales, revenue, and profit margin targets.
• Assist marketing with creating rich content for possible itineraries that will be used to promote products on the website.
• Attend educational trips from time to time to locations that you and your team are selling and provide accurate information and possible marketing content from those trips for future promotion.
• Assist in providing social media content for the marketing division.

The person...

• The candidate will be an effective communicator in both written and spoken English.
• Be comfortable with numbers and have a keen eye for detail.
• Commitment to delivering high-quality service consistently to clients.
• Ability to undertake international travel occasionally and at short notice.
• Have an excellent telephone manner.
• Possess excellent time management and organisational skills and demonstrate an ability to prioritise and delegate as required.
• Work to tight deadlines set by the clients and/or the business.
• Have natural leadership ability and be a proactive solution-orientated forward thinker.
• Be commercially astute and understand the business objectives fully.

Experience...

• The successful candidate will have at least 5 years of experience in travel sales gained from working for a tour operator in a client-facing role.
• Have proficient knowledge of multiple destinations across the region outlined above.
• Have managed a travel sales team.
• Have successfully managed sales performance against set targets to a high and consistent standard.
• Competent in the use of travel-based CRM and itinerary building software, preferably Dhruv.
• Some creative writing experience is preferable.

The small print...

• HYBRID format
• London office between Hammersmith & Barons Court station
• £40k - £50k + commission and bonus