3 weeks ago

NGO Travel Specialist

Washington / Remote USA $53K-$61K Based on Location Permanent

We're so excited about this one! Our new client is a specialist Travel Management Company providing a fully integrated service to the humanitarian, faith and NGO sectors and they represent our first foray into this super exciting sector. They have significant expertise in arranging travel to both familiar and more obscure areas of the globe, with access to exclusive highly flexible humanitarian airfares. 

The company are also proudly LGBTQ+ owned and have offices in both the UK & the USA, so we couldn't think of a better agency to partner with! After chatting extensively over video chat it's super clear our values are aligned and we just know you'll love the team and everything they stand for.

The Role 

Quite honestly this role is what you'd expect it to be - you'll be assisting clients with travel requirements including but not limited to booking flights, hotels, arranging car hire, airport parking and advising on travel visas. The fun part? You'll likely never have booked some of the destinations clients will be travelling to and these trips are all ones with genuine purpose. 

The Person

We want values-led icons who love working in travel but are tired of the bullsh*t that comes with the luxury side of the industry and are ready to re-find their purpose and join an owner-led and values-driven company on a mission. 

You'll have worked in the industry for a couple of years + and know your way around a GDS system/booking platform. We're looking for naturally charismatic and self-motivated humans that want to join an extremely diverse workforce, with full training provided. You'll be willing to learn some new tricks and won't be afraid to get stuck in and you'll hopefully be looking for your forever company - our client's staff retention rate is 94% in the US office, so their current staff sure do love it there!

Experience Required

  • Strong experience of net fares, including air-passes and RTW fares
  • Excellent travel industry and worldwide travel knowledge having preferably travelled extensively
  • Good CRS knowledge.  Apollo, Amadeus or Galileo is preferable but cross-training can be undertaken
  • Strong ticketing experience, including net fares, reissues etc.
  • Excellent organisational skills and the ability to work under pressure
  • Express keen negotiating skills
  • Able to maintain motivation when working alone and within a team
  • Ability to plan current and future workloads, well organised, methodical and accurate, time management and patience are also a must
  • A “lead by example” work ethic to drive first-class customer service from the reservations department with all clients and suppliers
  • Ability to influence and develop working relationships using appropriate interpersonal behaviours

The Day to Day

  • Manage a portfolio of existing clients and accounts
  • Offer premium customer service at all times
  • Providing a variety of quotations to clients not favouring one airline/supplier
  • Taking card payments from clients
  • Work with Business Account Managers to maximise opportunities and pass on relevant leads
  • Working closely with both Ticketing and Finance to ensure reservations/tickets are issued without any issues
  • Meet and exceed personal objectives in line with company KPIs and client SLAs
  • Understand key products, services and unique selling points
  • Promote and support company values and behaviours and promote the company culture
  • Attend airline training sessions

The Small Print!

  • Employment type: Full-time
  • Working hours: Monday to Friday, 5 days per week - 8:45am - 5:30pm EST
  • Working location Hybrid! USA (Office near Washington)
  • Bonus Plan - $6000 OTE
  • Healthcare included - 50% contribution based on plan accepted.
  • Bike to work scheme
  • 401K included
  • Gym and Amenities on site at Arlington HQ
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