Remote Luxury Travel European Specialist

The Company

Our client prides itself on curating tailored luxury holidays to some of the best destinations on earth. This dynamic and fast-paced team dedicate their time to delivering that personal touch where technology cannot. Possessing a high number of valued customers who come back time and time again, our client’s personalised service brings with it bountiful success. Owner led and trust based agency! 

The Role: Luxury Travel Specialist

We are searching for an ambitious Europe Travel Specialist with excellent customer service. The successful candidate will have worked in the high end/luxury travel sector for 5 or more years with specialist knowledge of various destinations and products across Europe to build the perfect itinerary for their high end clients. Must have sold across Europe and not a single destination within it - Greece knowledge highly advantageous however amongst a broad spectrum of Europe knowledge.

The Day to Day

Supported but light touch management

• Be responsible for selling luxury holidays to a wide range of customers and ensuring their every need is met.

• Consult with our customers listening to their ideas and requirements.

• Design creative, inspiring itineraries and provide clients with all the information they need for all aspects of travel for their destination.

• Execute all bookings from enquiring to booking, ensuring a seamless experience from start to finish, before handing the booking over to the Operations and Finance teams.

• Display a high conversion rate from enquiry to confirmed booking.

• Deal with any problems which may occur in advance of, during or after a client trip.

• Engage in active after-care service to ensure client retention and relationship development.

• A keen eye for detail and distinctive high level of customer service skills.

Skills Required

- Independent sense of get up and go

- Relationship driven long term sales approach - building brand with clients as this is a lesser known owner led agency 

• 5+ years selling bespoke luxury travel across the globe

• A track record in achieving sales and margin targets

• Exceptional attention to detail and accuracy.

• Genuine curiosity about our customers’ needs and excellent listening skills.

• The ability to work comfortably in a dynamic environment where our services, systems and suppliers are constantly evolving.

• Open minded to learning new ways of working and willing to work with our tried and tested systems and processes.

• The ability to manage multiple complex enquiries and bookings at all times.

• Customer service experience with luxury brands.

• Passionate about travel.

• Friendly, professional, confident, diplomatic and discreet with outstanding listening and communication skills (verbal and written).

• Upbeat and positive with a can-do attitude.

• Hard-working team player, professional and results driven with a focus on superior quality and service.

• Financially astute while working with suppliers to develop and price exciting itineraries.

• Fluent in English, very well-presented and well-spoken.

The Small Print

• Reporting to: Sales Manager

• Remote for candidates based anywhere in the UK

• Basis: Full time (39hrs/week)

• Saturday on rotation -10am - 3:30pm (get a full day back in Lieu or full days pay for half day hours) 

• Start date: ASAP

• Salary: £40k - £50k Based on experience - monthly sales target with incremental payment on top of that (OTE up to £60K)

• Benefits: 25 days annual leave + flexible bank holidays travel fund to travel to relevant destinations, pension, life insurance, fam trips and discounted travel with company suppliers. Guaranteed 6 weeks unpaid sabbatical option after 3 years.