Sales Manager - Africa

This luxury bespoke tour operator have had outstanding growth post COVID. Building their team around an ethos of trust & collaboration, creating authentic & responsible travel experiences for their HNW clientele. Their service levels are exceptional and they have developed a unique approach to client relationships and building rapport. Combining these elements with a comprehensive and structured onboarding period and the very best travel product on the luxury leisure market and you can understand why they're proud to hold one of the best retention rates in the industry right now.

The role...

We are in search of a service-led, dynamic sales manager to assist the Head of Africa Travel Design in steering the expanding Africa Sales Team though the company’s next stage of growth and beyond. This new role - dedicated solely to sales performance and reporting directly to the Head of Africa Travel Design - will create and nurture a safe and inclusive environment developing the sales teams individual skills and enabling them to perform at their best. 

The person...

A people person from all angles, championing an exceptional guest experience whilst looking after your team as individuals, understanding that no 2 people are the same. You will celebrate and nurture this diversity within your team, supporting those around you to succeed. 

An analytical mind will be key to success in this role, an individual who is constantly assessing processes for the purpose of improvement and always open to feedback and innovation.

Experience & characteristics...

• Proven track record of management or team leader position within a travel sales environment, leading a team on performance in sales and high standard of service
• Experienced in working to targets and monitoring performance through CRM 
• An analytical head for numbers, booking trends and sales metrics 
• Dynamic and adaptable to change while not losing targeted focus 
• Self-aware and approaches each day with a growth mindset 
• Able to actively listen and demonstrate empathy and self-awareness
• Service driven while always considering positive impact 
• Positive and approachable inviting feedback and input from others
• Ideally has travelled to Africa but not essential 
• Ideally has worked in a Luxury Tailor Made environment but not essential 

The day to day... 

• Create and nurture a safe and inclusive environment where your team members feel listened to, challenged and supported to perform at their best
• Empower team members to do their best work through facilitation and coaching, allowing each individual to thrive in their own way
• Analyse available data, sales metrics  and team performance to maximise each enquiry and increase performance end to end 
• Work with the HOTD to increase overall conversion, speed to market and revenue 
• Preparing, developing and supporting team members through challenges, whilst identifying and resolving issues within and across teams when/before they occur
• You will be the point of escalation for any service or emergency issues
• Facilitate sales training and call coaching to Africa team and also wider business as needed 
• Conduct weekly 1-2-1’s and call coaching sessions with your team providing regular feedback and personal growth opportunities
• Assist the sales team throughout the sales process to effectively get bookings over the line 

The Small Print...

Format: Hybrid 3/2 split with a genuine approach to flexible working

Location: London (Old Street)

Salary: £42.5k + bi-annual bonus (OTE £57.5k)