Senior Asia/Australasia Travel Expert (B2B)

This well known luxury tour operator is a 30 strong outfit that operates on a largely B2B basis, selling trips directly to agents across the UK. Headquartered in London this agency are very forward thinking when it comes to supporting remote talent in the UK, which is much needed in the industry.

I was super impressed chatting to their MD around how they support their staff, and hearing about their wellness + no one sized fits all policies. They are looking for someone with luxury Asia experience on a B2B basis to join their ranks - average trip cost circa £20K with most agents hitting £1 Million in sales yearly to give you an idea of the world they work in.

Sounds Great - tell me about the role:

The Senior Asia/Australasia Travel Expert person will be:

 Expected to deliver Sales across the Company’s product range, meeting & exceeding Sales and Margin and KPI targets set on a monthly & quarterly basis.

 Ensure that all new and previous clients are offered the highest level of customer service in a timely and efficient manner.

 Responsible for managing the whole client experience from initial enquiry to when your clients return home.

 Use first-hand knowledge of Asia and Australasia destinations to assist with the development of the destinations and to foster strong relationships with existing and new suppliers.

 Responsible for adherence to company Sales policies for their sales.

 Responsible for management of the customer experience for their own sales.

Okay, and the day to day?

Specific tasks include:

1. Manage own product knowledge through independent research; work with Sales Director and Head of Product and attendance at meetings.

2. Work closely with Sales Support staff to generate improvements in company processes and to improve efficiency of the quote and sales processes.

3. Take part in discussions with Director of Sales showing performance versus budget, using suitable sales and conversion analysis produced from Dhruv (our in house system). Demonstrate at this meeting extent of work in progress on both product management and Sales quotes.

4. Identify and manage customer service levels and client satisfaction, ensuring that complaints are dealt with in a timely and satisfactory manner.

5. Ad hoc analysis and any other work as required by Director of Sales.

EEEK! I'm in, but what are you looking for in a candidate?

 Experience of dealing with B2B clients is non negotiable - your application will not be successful if applying without this.

- At least 3 years experience working within Asia / Australasia sales on a luxury basis

- Desire to work flexibly and remotely and be a self motivated and top salesperson 

- Someone looking for a role to stay at for a long time and experience both personal and professional growth.

The Small Print

25 days annual leave + bank holidays

Remote UK (must be fully UK based) with onboarding/training given in London (paid for trip + accommodation during this time) or full London based if you'd like.

Wellness benefits 

Company overseas retreats

Annual fam trips