Senior Travel Designer

Travelling with this membership based travel & lifestyle client is synonymous with distinction. From adventure, to wellness, bucket list to experiential, their designers and experts create one-of-a-kind itineraries with unparalleled access and enhancements.

The person...

You excel in an agile environment and pride yourself on adaptability and approaching every task with a proactive attitude, collaborating with the wider team to achieve solutions. The ideal candidate will have 3+ years professional experience in an ultra bespoke travel environment dealing with HNW clients. You will have a flair for creating inspiring copy, exceptional attention to detail and the ability to establish and maintain an impeccable service standard for the whole duration of the client experience. 

The role...

We are seeking a Senior Travel Designer who can come in and join a small but mighty travel team at an exciting stage of growth for the business following the opening of a UK office, you will be working US hours to your location, designing and executing travel experiences at the highest taste level for UHNWI’s. You will play a key part in growing travel sales, building client relationships and maintaining the highest of standards to an exclusive, high value membership base. Experience covering ultra luxury leisure travel within the US and popular Caribbean destinations is key for the successful candidate and Spanish language skills would be the cherry on top, but not essential for application.

The day to day...

● Leverage extensive experience and destination knowledge to create and deliver bespoke itineraries in a thoughtful manner, with an entirely personalised approach. Staying informed of travel trends and leading the team to create travel products of unparalleled value and relevance.

● Interacting with HNW members, who have a deep understanding and connection to travel, and carefully curate/execute their leisure and business travels.

● Selling and retaining travel clients 

● Building partnerships with industry leaders to support a growing business and ensure members enjoy the best treatment and benefits wherever they go.

● Demonstrating proficiency in all aspects of travel requests, troubleshooting unexpected travel issues and addressing client concerns.

● Using Salesforce and processing all travel requests.

● Attending webinars and studying destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events that might affect travel plans.

● Processing final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments.

● Following up with clients after returning from a trip and contacting past clients to notify of specials and offer assistance with future travel plans.

● Collaborating with our marketing team to create monthly newsletters and proactive material to send to clients.

● Seeking improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.

● Maintaining ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.

● Ability to pivot and handle overflow enquiries and requests for the wider team in periods that may be quieter from a European standpoint.

Small print...

Location: Remote / USA

Salary: $60k - $80k + 20% quarterly bonus

$500pm healthcare stipend